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JOB SPECIFIC ENGLISH
ENGLISH FOR CUSTOMER CARE
Whether you are working in a hotel, bank or other customer-facing industries, you need language skills and specific techniques in order to communicate in English successfully. This course not only covers vocabulary and expressions specific to the customer service industry but also addresses strategies to assist in the effective use of English in a business context. Students will be taken through different forms of customer contact from face to face meetings, phone calls with customers, call centre service, written communication and presentations. The course will also address tips and tricks for customer relationship management and crisis-response. The evaluation will include students applying what they learn this in this course to their day-to-day jobs, working closely with the coach to adapt the material for their own roles.
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ENGLISH FOR SALES
This course is specifically designed for personnel in the sales industry. If you work in the sales department and need to learn to communicate effectively with English speaking clients, this course is for you. The course presents all the essential expressions and conversation techniques that will enable sales employees to communicate accurately and fluently in all sales-related situations. Students are presented with realistic situations in sales settings. You will learn how to approach a new client, develop proposals, prepare for negotiations, tie up orders and deliveries and dealing with or making complaints. As part of the evaluation, students will also work with the course coach on perfecting their own sales pitch pertaining to their job scopes.
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ENGLISH FOR ACCOUNTING & FINANCE
The accounting and finance field is not just about numbers. It has become increasingly important for people working in these fields to communicate in English in a variety of situations with colleagues and business partners. This course will aid all employees in the accounting and finance departments across all industries to be able to achieve their English communication goals in meetings, presentations and on the phone. The course consists of lessons that revolve around real situational themes where students learn accounting vocabulary, general grammar and key skills related to the accounting and finance industry.
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ENGLISH FOR MARKETING & ADVERTISING
Whether you are discussing new advertising campaigns, speaking to a client, writing a press release or creating posts for social media, the marketing and advertising field today relies on English. This course will equip marketers in all roles with the communicative skills to carry out their essential responsibilities. In this course, students will practice emailing, telephoning, meetings and presentations alongside specific vocabulary related to branding, direct marketing, market research, public relations and more. Each lesson is focused on real-world themes and scenarios in the marketing and advertising field.
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ENGLISH FOR LEGAL PROFESSIONALS
Learn how to communicate in English in the law in a business environment with confidence. The course covers basic areas of Commercial Law, company law, employment law, contract law, patent and copyright law, mergers and takeovers, risk management and bankruptcy law. Students will learn how to advise clients on a suitable course of legal action in English through themes based on real-life situations.
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ENGLISH FOR NURSING
This course is for everyone that works in the hotel and hospitality industry. Learn the English skills that you need in order to communicate with guests from the moment they arrive at your hotel, during the time that they stay at the hotel and until the time they check out. The course focuses on face-to-face communication with guests, talking on the phone with guests and writing and responding to emails.
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ENGLISH FOR HUMAN RESOURCES
This course is for Human Resource managers and staff in all industries to learn the relevant expressions and vocabulary that will enable them to communicate in English effectively. Students will learn about key concepts in HR and how they are applied in the English language through themed exercises that deal with issues that are relevant to the field.
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ENGLISH FOR IT & TELECOMS
Today, the IT and Telecom sectors are becoming increasingly converged, you can now send emails from your mobile phone and make phone calls on your PC. Learn the key terms and phrases you need for your career in IT & Telecoms. Each unit is divided into three cycles that are made up of listening/reading components, comprehension and speaking activities that are based on real-life situations. Students will also be exposed to industry documents such as Gantt charts and reports.
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ENGLISH FOR TOURISM
This course is a three-level series for students and professionals working in the tourism industry. Learn to develop language awareness, acquire specialized tourism terminology, build confidence in the professional skills needed for the tourist industry, use proper grammar and language skills in realistic case studies on tourism issues.
Topics covered in this course are :
LEVEL 1
LEVEL 2
LEVEL 3
